terms & conditions

Ordering

  • Ideally all orders for cookies and novelty cakes should be placed as far in advance as possible in order to help us with the scheduling but at least 2 weeks prior to the due date and for weddings at least 3 months prior.

  • Orders placed within 3 days of the due date will incur a 15% surcharge.

  • Changes made to existing and confirmed orders will attract a 15% surcharge.

  • A quote will be given for 2 cake choices, a third choice will attract a nominal fee and same after the first quotes are given.

  • Cake tasting is charged for.

  • All cake orders require a deposit of 50% of the total cost as confirmation. Deposit due date is stipulated on the quote.Your initial deposit reserves your event date and is non-refundable. We must receive the balance by the due date indicated or the contract is null and void and the deposit will not be refunded.

  • All products are hand made and may vary in design. We reserve the right to use creative license and amend, adapt or change designs and characters where necessary. 

  • Images sent to us will be used as reference only and we can not guarantee that we will be able to copy any references sent to us exactly. We have our own unique style and creativity and will use that to create the elements required.

 

Payment

  • The price for the cake shall be as stated on your quote / invoice.  You agree to pay the full price to A Little Something as stated on the quote / invoice by the date stipulated. 

  • Full payment must be made prior to collection/delivery of the cake; the order will not be completed or released util alternative payment arrangements have been agreed and payment is made in full.

  • Subsequent completion of the cake will be subject to availability and cannot be guaranteed. We accept no responsibility for any loss however caused or for non-delivery under these circumstances.

  • The customer is responsible for the payment of any additional charges which have been incurred as a result in failure to pay.

  • In unusual circumstances where the balance wasn’t paid when required a 15% surcharge will be added – however, we reserve the right not to hand over any cake/s until full payment have been received.

 

Changes

  • The date of your final payment is the final date for any changes regarding the size, style or flavours of the cake. Any changes requested after this date cannot be guaranteed and may be subject to additional charges.

 

Delivery / Collection

  • Delivery is available only if book and confirmed in advance. The cost of delivery is charged/calculated per/KM radius return.

  • All delivery times are subject to availability.  If you have a specific delivery date and require delivery before a given time, please specify this when placing your order. A Little Something will try to accommodate your requirements.

  • It is the customer’s responsibility to ensure they have given A Little Something correct delivery information, and that someone is available to receive their cake. 

  • A signature will be required for the receipt of the order upon delivery.If the recipient is not in, the order will be returned to A Little Something who will contact you to arrange an alternative delivery time for which an additional charge will be payable by the customer.  

  • A Little Something accepts no responsibility for any loss or consequential loss incurred by the customer as a result.

  • Please also note that delivery is charged at AA rates. Therefore, any change in the delivery address will occur an additional charge per km. A change in delivery address is subject to prior agreement with A Little Something.

  • Should you elect or be responsible Collection to pick up ad set up the cake, you assume all liability and responsibility for the condition of the cake once it leaves A Little Something’s possession.  

 

Setting Up 

  • Our set-up service is offered on condition that we are able to gain access to your chosen venue and that arrangements such as cake table, place settings etc. are in place and ready for us to use.

  • It is your responsibility to ensure you have provided A Little Something with the set-up details and arrangements made with the venue for the location and display of your cake.  A Little Something cannot be held responsible for the location of the cake at the venue.  Please ensure, therefore, that the display location is level, stable and strong enough to hold the cake. Cakes are heavy and require a sturdy table, and optimal room temperature of 23 degrees Celsius or below.

  • Please also remember that chocolate-covered cakes can melt in warm conditions such as inside a marquee on a hot summer’s day, or when set up in direct sunlight.

  • Once the cake has been collected or delivered, set up and signed for, A Little Something is unable to accept liability for any interference with or damage to the cake thereafter.

  • If a cake is to be delivered and set up by A Little Something, a signature will be required from your venue management confirming the cake has been received and set up in good condition. A photograph of the cake will be taken prior to departure by A Little Something to verify that the cake has been set up and left in good condition.

 

 

Cancellations/refunds

As your wedding cake and/or special order booking is reserved solely for you and certain components for your cake(s) may be ordered months in advance, the following conditions are implemented when an order is cancelled:

 

Novelty cakes:

  • 1 months from the delivery date – 50% of the total cost will be payable

  • 0 - 1 weeks from the delivery date – 100% of the total cost will be payable

 

Wedding cakes:

  • 4 months from the delivery date – 50% of the total cost will be payable

  • 0 to 4 weeks from the delivery date – 100% of the total cost will be payable

 

 

In an event where a refund has to be made, client will be liable for any bank charges incurred for that order number.

 

 

If flowers are provided by an outside source, we will arrange up to 25 stems free; R12 for each additional stem. You acknowledge that fresh flowers are not a food product, and may contain pesticides, insects, dirt, or other contaminants.

 

 

On occasion we will photograph our cakes and we reserve the right to use any photographs for display or promotion without compensation to you.

Our products may contain or come into contact with milk, wheat, nuts, soy, and other allergens. You agree to notify your guests of this risk and hold us harmless for allergic reactions.

** PLEASE NOTE: we are NOT a nut a nut free, dairy free, allergy free environment. Traces of any or all of these ingredients may be present in all our baked goods.

 

 

 

Rentals

 

SECURITY DEPOSIT.

Your security deposit will be refunded in full provided that the stand(s) are returned on-time and in perfect order and free of any damage/breakage. 

 

RETURN POLICY

All goods must be returned the following day or day mentioned on the invoice if otherwise arranged. Any goods that are returned damaged or broken will be charged for. Any late returns will be charged for as per the day rate of the rental of the goods.

 

RISK OF LOSS OR DAMAGE

Customer assumes all risks of loss or damage to the stand from any cause and agrees to return cake stand(s) in good standing order.

 

ASSIGNMENT

Customer shall not re-assign this rental or permit the cake stand(s) to be used by anyone other than the Customer. 

 

 

Performance of this agreement is contingent upon the ability of A Little Something to complete the agreement and is subject to labor disputes or strikes, accidents, natural disasters, and other causes beyond our control.

Sandton, Fourways, JHB 

083-640-3435

© 2014 -2019 by a little something.